Our Commitment to Your Privacy

At ByteFluxSys, we understand that trust forms the foundation of every successful business relationship. When you share your information with us, you're placing confidence in our ability to handle it responsibly. This privacy policy explains exactly how we collect, use, and protect your personal data in straightforward terms.

We've designed our data practices around a simple principle: your information belongs to you. We're just the custodians, and we take that responsibility seriously. Whether you're exploring our bug tracking solutions or working with our team on a project, you have the right to know what happens to your data every step of the way.

Information We Collect

We collect information in three main ways: what you directly provide to us, what we observe about how you use our services, and what we receive from external sources when necessary for business purposes.

We don't collect sensitive personal information unless absolutely necessary for our services. When we do need additional information, we'll always ask for your explicit permission first and explain why it's needed.

How We Use Your Information

Your information serves specific, practical purposes that directly benefit your experience with our services. We don't use your data for unrelated marketing campaigns or sell it to third parties.

Primary Uses

We use your information to deliver our bug tracking services, respond to your inquiries, and maintain the security and functionality of our systems. This includes processing your requests, managing your account, and providing technical support when you need it.

Service Improvement

Usage data helps us understand how our tools perform in real-world scenarios. We analyze patterns to identify areas for improvement, but this analysis focuses on aggregate trends rather than individual behavior. Personal identifiers are removed from this data whenever possible.

Communication

We'll contact you about service updates, security notices, and responses to your support requests. If you've opted in, we might occasionally share relevant industry insights or product updates that could benefit your projects. You can adjust these preferences at any time.

Your Rights and Choices

You maintain control over your personal information throughout our entire relationship. These aren't just theoretical rights — we've built practical processes to make exercising them straightforward.

To exercise any of these rights, simply contact us using the information provided below. We'll respond promptly and walk you through the process. There's no fee for reasonable requests, and we'll verify your identity to protect your information.

Data Security Measures

Security isn't an afterthought in our data handling — it's built into every system from the ground up. We use multiple layers of protection to safeguard your information against unauthorized access, theft, and misuse.

Technical Safeguards

All data transmission between your devices and our servers uses industry-standard encryption. Our databases are protected by firewalls and access controls that limit who can view your information. We regularly update our security measures to address new threats and vulnerabilities.

Organizational Measures

Only authorized employees who need access to perform their job responsibilities can view personal data. All team members receive privacy training and sign confidentiality agreements. We conduct background checks for positions involving data access.

While we implement robust security measures, no system is completely immune to threats. In the unlikely event of a security breach affecting your personal information, we'll notify you promptly and explain what happened, what information was involved, and what steps we're taking to address the situation.

Data Retention and Deletion

We don't keep your information indefinitely. Our retention policies balance your privacy interests with legitimate business needs and legal requirements.

General Retention Periods

Account information remains active as long as you use our services. After account closure, we typically retain data for 12 months to handle any follow-up questions or issues. Marketing communications data is deleted within 6 months of unsubscribing.

Project and Support Data

Bug reports and project files are retained for 3 years after project completion to support ongoing maintenance and warranty obligations. Support communications are kept for 2 years to maintain service quality and handle recurring issues.

Legal and Financial Records

Payment records and invoicing information are retained for 7 years to comply with Taiwan tax and business regulations. Legal communications and compliance documentation follow similar retention schedules based on applicable laws.

You can request earlier deletion of most information types. We'll honor these requests unless legal or contractual obligations prevent us from doing so. When data reaches the end of its retention period, we securely delete it from our active systems and ensure it's overwritten in backups during routine maintenance cycles.

Information Sharing and Third Parties

We don't sell your personal information to third parties. When we do share information, it's for specific business purposes that benefit your service experience, and we maintain strict controls over how that information is used.

Service Providers

Some business functions require working with specialized service providers. Payment processing, email delivery, and cloud hosting partners may access limited personal information necessary to perform their services. These providers are contractually bound to protect your information and can't use it for their own purposes.

Business Transfers

If ByteFluxSys is acquired by or merged with another company, personal information may be transferred as part of that transaction. We would notify affected users beforehand and ensure the new entity honors existing privacy commitments.

Legal Requirements

We may disclose information when required by law, court order, or government investigation. We'll challenge overly broad requests and notify affected users unless legally prohibited from doing so.

Before sharing information with any third party, we evaluate whether the disclosure is necessary, ensure appropriate safeguards are in place, and limit the information shared to what's absolutely required.

International Data Transfers

While ByteFluxSys primarily operates in Taiwan, some of our service providers and business partners are located in other countries. When your information is transferred internationally, we ensure it receives equivalent protection to what's provided under Taiwan law.

We use standard contractual clauses and adequacy decisions recognized by Taiwan authorities to provide legal protections for international transfers. Countries with different privacy laws receive additional safeguards to maintain your data protection rights.

If you have concerns about international transfers of your information, please contact us. We can provide more details about specific transfers and the protections in place for your data.

Updates to This Policy

Privacy practices evolve as technology advances and regulations change. When we update this policy, we'll post the new version on our website and notify users of significant changes through email or account notifications.

Minor clarifications and formatting changes don't trigger notifications, but substantive modifications to how we collect, use, or share information will be communicated at least 30 days before taking effect. This gives you time to review changes and adjust your account settings if needed.

We encourage reviewing this policy periodically to stay informed about how we protect your information. The "Last Updated" date at the top of this document shows when changes were last made.